At Hjem, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or contact us.

By using our website, you agree to the terms outlined in this policy.

Who We Are

Hjem is an interiors and furniture retail business specialising in reclaimed furniture, antiques, and carefully curated homeware pieces sourced from around the world.

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: [Insert Email Address]
Business Name: Hjem
Website: [Insert Website URL]

What Information We Collect

We may collect and process the following information:

Personal Information

• Name

• Billing and delivery address

• Email address

• Phone number

• Payment details (processed securely through third-party payment providers)

• Purchase history

Website Usage Information

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the website

• Cookies and browsing behaviour

How We Use Your Information

We use your information to:

• Process and fulfil orders

• Deliver products and services

• Respond to enquiries and customer service requests

• Send order confirmations and delivery updates

• Improve our website and customer experience

• Send marketing communications (only where you have opted in)

• Comply with legal and tax obligations

Payment Information

We do not store your full payment details. Payments are processed securely through trusted third-party payment providers.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use the site.

Cookies may be used for:

• Website functionality

• Analytics and performance

• Marketing and advertising

• Remembering your preferences

You can manage or disable cookies through your browser settings.

Sharing Your Information

We only share your information where necessary, including with:

• Payment providers

• Delivery and courier services

• Website hosting providers

• Accountants and legal advisers where required

• Government authorities where legally necessary

We never sell your personal information to third parties.

Data Retention

We keep your personal information only for as long as necessary to fulfil orders, provide services, meet legal obligations, and resolve disputes.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal data where appropriate

• Object to certain types of processing

• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details above.

Security

We take appropriate security measures to protect your personal information from loss, misuse, unauthorised access, or disclosure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Contact

If you have any questions regarding this Privacy Policy, please contact:

Hjem
Email: hello@hjem.uk

Last Updated: 20 March 2026